Assessor Resource

BSBXCM301
Engage in workplace communication

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.

This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria, and foundation skills of this unit, including on at least one occasion, evidence of the ability to:

identify the most appropriate method of communication for the intended audience

prepare written material that is clear in meaning and format according to organisational requirements

demonstrate active listening and questioning techniques in a workplace discussion

communicate information and ideas verbally in a workplace discussion, considering the needs of those from diverse backgrounds

identify and report any communication challenges to superiors

seek feedback from others on effectiveness of communication

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

legislative requirements relevant to workplace communication

organisational requirements relevant to workplace communication (including digital form):

ethical behaviour guidelines from state or federal governments

workplace policies

codes of conduct

organisational reputation and culture

techniques to resolve communication challenges

methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback

key principles of cross-cultural communication and communication with individuals with special needs or disabilities

communication methods suited to audience and workplace requirement:

verbal means: telephones, mobile devices, video conference

written means: email, SMS, social media

Internet of Things (IoT)

communication challenges relevant to performance evidence:

conflicts with clients or team members

potential risks or safety hazards

unethical or inappropriate communication

key relevant features of:

different communication styles

different communication methods

relevant cross cultural communication techniques.

Mandatory conditions for assessment include:

A safe working or simulated environment

Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria, and foundation skills of this unit, including on at least one occasion, evidence of the ability to:

identify the most appropriate method of communication for the intended audience

prepare written material that is clear in meaning and format according to organisational requirements

demonstrate active listening and questioning techniques in a workplace discussion

communicate information and ideas verbally in a workplace discussion, considering the needs of those from diverse backgrounds

identify and report any communication challenges to superiors

seek feedback from others on effectiveness of communication

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

legislative requirements relevant to workplace communication

organisational requirements relevant to workplace communication (including digital form):

ethical behaviour guidelines from state or federal governments

workplace policies

codes of conduct

organisational reputation and culture

techniques to resolve communication challenges

methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback

key principles of cross-cultural communication and communication with individuals with special needs or disabilities

communication methods suited to audience and workplace requirement:

verbal means: telephones, mobile devices, video conference

written means: email, SMS, social media

Internet of Things (IoT)

communication challenges relevant to performance evidence:

conflicts with clients or team members

potential risks or safety hazards

unethical or inappropriate communication

key relevant features of:

different communication styles

different communication methods

relevant cross cultural communication techniques.

Mandatory conditions for assessment include:

A safe working or simulated environment

Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish audience and purpose of workplace communication 
Identify information needs and communication requirements of intended recipients of workplace communication 
Establish methods of communication available to convey message or information based on work context 
Select appropriate method(s) of communication to convey messages or information 
Plan content of message or communication 
Communicate message or information according to organisational requirements and in a manner that is respectful and clear in meaning 
Adjust communication methods to enable effective communication with those from diverse backgrounds as required 
Receive workplace information and instructions, and interpret and clarify as needed 
Respond to communications according to requirements of the message 
Identify and report any communication challenges to appropriate person 
Clearly contribute ideas and information to workplace discussions 
Support others to communicate in workplace discussions through courteous and professional behaviour 
Use active listening and questioning techniques to clarify issues in a group situation 
Seek feedback from others on effectiveness of communication 

Forms

Assessment Cover Sheet

BSBXCM301 - Engage in workplace communication
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBXCM301 - Engage in workplace communication

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: